Terms of Service
These Terms of Service ("Terms") govern your use of NitiGrow, a WhatsApp CRM platform operated by Websbaba Technologies Private Limited ("Company", "we", "us"). By creating an account you agree to these Terms.
1. The Service
NitiGrow provides a multi-tenant SaaS platform for managing WhatsApp Business conversations, sending campaigns, and managing contacts via Meta's WhatsApp Cloud API. Features vary by plan.
2. Eligibility
You must be at least 18 years old and a registered business entity or sole proprietor to use NitiGrow. By registering, you represent that all information you provide is accurate.
3. Acceptable Use
You agree NOT to use NitiGrow to:
- Send spam, unsolicited messages, or messages to contacts who have not opted in
- Violate Meta's WhatsApp Business Policy or Messaging Policy
- Send fraudulent, misleading, or illegal content
- Harass, abuse, or harm individuals
- Attempt to reverse-engineer, hack, or disrupt the platform
Violation may result in immediate account suspension without refund.
4. WhatsApp Compliance
You are solely responsible for complying with Meta's WhatsApp Business Policy. NitiGrow is a technology platform — we do not review message content. If your WhatsApp Business Account is banned by Meta due to policy violations, NitiGrow is not liable.
5. Subscription & Billing
- Plans are billed monthly via Razorpay
- 14-day free trial with no credit card required
- Upgrades take effect immediately; downgrades at next billing cycle
- No refunds for partial months
- We may change pricing with 30 days notice
6. Data Ownership
You own all data (contacts, messages, templates) that you upload or generate on NitiGrow. You grant us a limited license to store and process this data to operate the service. We do not claim ownership of your data.
7. Uptime & SLA
We target 99.5% monthly uptime. Planned maintenance is communicated 24 hours in advance. Downtime credits apply only to Enterprise plans with a signed SLA.
8. Limitation of Liability
To the maximum extent permitted by law, Websbaba Technologies' liability for any claim arising from use of NitiGrow is limited to the amount you paid in the 3 months prior to the claim. We are not liable for indirect, consequential, or punitive damages.
9. Termination
You may cancel your account at any time from Settings. We may suspend or terminate accounts that violate these Terms. Upon termination, your data is retained for 30 days then permanently deleted.
10. Governing Law
These Terms are governed by the laws of India. Disputes will be subject to the exclusive jurisdiction of courts in Gurugram, Haryana.
11. Contact
For questions: legal@nitigrow.in
Websbaba Technologies Private Limited, Om Plaza, 001, Sector 19, Indira Nagar, Lucknow, Uttar Pradesh 226010, India